Read how our Support Workers are more than just Befrienders
Our Support Workers just don't take our clients for trips out or just sit and chat! They watch out for signs of illness and safeguard where necessary - sometimes in their own time.
Recently, one of our team members when he was accompanying our client for lunch, noticed he was struggling to swallow. So we contacted their only family member who gave us written consent to take him to the GP and now the client is awaiting an assessment with a Speech and Language Therapist (SALT).
Another of our support workers visited a 92 year old lady who had been in distress for 3 days. She rang the client's GP and asked for a home visit only to be refused. Our team member explained how old the lady was and her symptoms, to which the GP asked if she could take the lady to the surgery. It was explained that the client couldn't see and the GP agreed to a home visit. The GP said it was a bad infection and that he would ring for an ambulance when he got back to the surgery. That was at 1:30pm but by 7pm the ambulance still hadn't arrived after which our Support Worker dialled 999, then accompanied the client to hospital and stayed with her until 10.45pm.
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Our Support Worker stayed with the lady after her visit should have finished at 3pm. This lady who has no family at all was admitted into hospital before Christmas and has only recently been discharged into rehabilitation awaiting for the all clear to return home. So not only all that but our support worker has visited 2- 4 times a week during the hospital stay - all in her own time! I think you will agree that this is above and beyond the call of duty and we are so proud that our team are so committed to their role.
Marilyn Cockett on 01302 770662/07899050622
or email: firstname.lastname@example.org
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