Alignable's 2017 NPS
Not much seems to have changed in these rankings from the previous quarter. Looking at their top 10 and bottom 10, a clear pattern emerges for me: to my knowledge, none of the top 10 employ salesforces. 8 of the bottom 10 do employ salesforces, whether inside or feet-on-the-street.
Except for Craigslist, there's a lot of overselling and underdelivering from all of companies on the bottom 10, whereas SMBs are *choosing* the companies in the top 10.