Galway City Community Network
The Public Participation Network in Galway City

March 30th 2020
Below please find information on:
  • COVID-19 Galway City Community Response Forum - read here
  • Latest Guidance on Public Health Measures and Restrictions - read here
  • COVID-19 Translated Resources - read here
  • Income Supports For People Impacted By COVID-19 - read here
  • General Helplines - read here
  • Traveller and Roma Helpline for Covid-19 - read here
  • Further Update on Homeless Services  - read here
  • COVID-19 Volunteer Management Video - read here
  • Coping With Stress During COVID-19 - read here
Stay up to date on  - GCCN website

COVID-19 Galway City Community Response Forum

A Covid-19 Community Response Forum has been put in place for Galway City and it includes over a dozen agencies, organisations and community and voluntary groups among which:

  • Galway City Council
  • Health Service Executive
  • An Garda Síochána
  • Community Welfare Service, DEASP
  • Galway City Partnership
  • Galway City Community Network
  • Galway Volunteer Centre
  • COPE Galway
  • Other community, voluntary and sports representatives

The purpose and role of the Forum is to lead the co-ordination of COVID-19 community supports and resilience and to ensure that there is a co-ordinated community response, enabling all the voluntary and statutory agencies to collaborate in support of our communities and particularly our most vulnerable members.

Community Support Helpline
A dedicated Helpline will be launched to assist at-risk members of the public in accessing non-emergency and non-medical supports and advice during the current public health emergency.

The helpline number will be available in the coming days but in the meantime members of the public can access this new resource by calling Galway City Council on 091 536 400 or by emailing

Contact details of this new service will be promoted on, and on the Galway City Council social media accounts.
Galway City Community Network will also communicate the new Helpline to all GCCN members once this is available.

An information leaflet including the new freephone number and other information will be distributed around the city, particularly to vulnerable households, over the coming days.

Read Further Details Here
Latest Guidance on Public Health Measures and Restrictions
March 27th

Following the decisions taken by the government on March 27th, everyone should stay at home until 12 April 2020, except for the following situations:

  • to travel to and from work, or for purposes of work, only where the work is an essential health, social care or other essential service and cannot be done from home;
  • to shop for essential food, beverage and household goods or collect a meal;
  • to attend medical appointments and collect medicines and other health products;
  • for vital family reasons, such as providing care to children, elderly or vulnerable people;
  • to take brief individual physical exercise within 2 kilometres of your home, which may include children from your household, as long as you adhere to strict 2 metre physical distancing;
  • for farming purposes, that is food production or care of animals.

You can see the full list of public health measures here.

You can see the list of essential retail outlets here.

You can see the full list of essential service providers here.

All people over the age of 70 and vulnerable people with certain medical conditions must stay indoors in what is known as ‘cocooning’. You can see the guidelines on cocooning here.

Read Further Details Here

COVID-19 Translated Resources

Translated resources help share the messaging about coronavirus (COVID-19) in various languages.

There are posters and booklets available for download and printing on the HSE website 

An audio version of the COVID-19 information booklet is also available on Soundcloud here.

Income Supports For People Impacted By COVID-19

The Department of Employment Affairs and Social Protection (DEASP) announced on 24th March, new rates of social welfare payments for those impacted by COVID-19.

These include:

  • Temporary COVID-19 Wage Subsidy Scheme (read here) of 70% of take home pay up to a maximum weekly tax free amount of €410 per week to help affected companies keep paying their employees. This is the equivalent of €500 per week before tax.  This scheme also applies to charities and NGOs.
  • workers who have lost their jobs due to the crisis will receive an enhanced emergency COVID-19 Pandemic Unemployment Payment (read here) of €350 per week (an increase from €203).  If you have already applied before the 24th of March or are already in receipt of the Pandemic Unemployment Payment you do not need to do anything. Your next payment will be paid at the increased rate;
  • the COVID-19 Illness Payment (read here) will also be increased to €350 per week;
  • the self-employed will be eligible for the COVID-19 Pandemic Unemployment Payment (read here) of €350 directly from the Department of Employment Affairs and Social Protection (rather than the Revenue scheme);
  • enhanced protections for people facing difficulties with their mortgages, rent or utility bills.
  • The Local Employment Service (lLES) are providing assistance to those who find themselves out of work or on reduced hours as a result of COVID-19. Phone 091 566 617 or follow the LES on Facebook. Find more information on the payment here or download the application form here.
  • The Department’s COVID-19 Income Support Helpline is open 9am-5pm on 01 24 81 398 / 1890 800 024. Please DO NOT visit your local Intreo Office.

Read further details on the latest updates on COVID-19 from DEASP here.
Read details on the different social welfare payments here.
Read Further Details Here
General Helplines

1850 24 1850

8am - 8pm Monday to Friday
10am - 5pm on Saturday and Sunday

Check the HSE mental health services finder here.

Do you need to talk to someone right now?

116 123

COVID-19 Income Support

9am-5pm Monday to Friday

Traveller Specific Support for Covid-19

There is a new helpline to deal with Coronavirus (Covid-19) queries for Travellers living in every county and city in Ireland.
If you are worried and would like to talk to someone, phone or text

083  100 6300
9am to 9pm every day

Download the Helpline Information here.
Find a list of resources developed by local Traveller Health Units (THUs) here.

Roma COVID-19 Helpline 
The Roma community in Ireland can avail of info on COVID-19 in Romanes, English and Romanian by calling:

087 126 4606
Monday to Friday, 9am - 5pm
You can call for general information on Coronavirus, as well as advice on accessing medical care if you feel unwell.

Further Update on Homeless Services
in light of new COVID-19 restrictions

For the duration of the current crisis staff working in homeless NGOs providing emergency accommodation to homeless households are deemed essential personnel. Staff involved in the provision of private emergency accommodation (Hotels and B&Bs) are also categorised as providing essential services to our most vulnerable.

The local authorities are working closely with the HSE and NGO service operators to ensure services are maintained and that movement of individuals residing in emergency accommodation is minimised. Additional beds have been provided nationally to ensure that individuals required to self-isolate can do so.

The HSE National Office for Social Inclusion has designed a page for homeless service providers and staff, people who are sleeping rough and those living in homeless accommodation, to provide up-to-date advice and information on how to respond to COVID-19 and take care of yourself and others. Visit page here.

COVID-19 Volunteer Management Video
Stuart Garland, the Training and Programmes Manager in Volunteer Ireland has created a youtube video that can advise you on how best to keep your active volunteers safe well during (and after) the Coronavirus crisis - you can view the video at any stage here
Read more in the GCCN Post Here

Coping With Stress During COVID-19
World Health Organisation (WHO) Resources
Click on the images to see full-size.
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