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The Link | June 2019 | @WestHantsCCG |

News about the health and wellbeing services for you and your family, and the work of NHS West Hampshire Clinical Commissioning Group.

Announcement from Dr Sarah Schofield

Heather Hauschild, Chief Officer at West Hampshire Clinical Commissioning Group has advised me, the Board and CCG staff that she has accepted the post of Chief Operating Officer for the Roman Catholic Diocese of Portsmouth, which includes the counties of Hampshire, Berkshire and the Channel Islands. Heather will be leaving the CCG in July of this year.

I’ve thoroughly enjoyed working with Heather over the last seven years, and I have learned such a lot from her. She will certainly be missed by many. I would like to thank Heather for her immense contribution and I am sure you will join me in wishing her well for the future.

This month’s newsletter includes information on the formations of Primary Care Networks, the successful Red Bag scheme and initiatives on mental health and diabetes. Please do feel free to contact us for further information on any of the subjects covered in this newsletter and with your suggestions for what you would like to see featured in future editions.
Best wishes, 

Dr Sarah Schofield 
 Primary Care Networks

Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or suffer with mental health issues and may need to access their local health services more often.

To meet these needs, GP practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks.

Primary Care Networks (PCNs) are part of the NHS 10 year plan. By July 2019 the whole country will be covered by a network. 

PCNs build on the core of current primary care (GP) services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve. Where emerging primary care networks are in place in parts of the country, there are clear benefits for patients and clinicians.

In West Hampshire there will be 13 primary care networks. There will be a Clinical Director for each network. As such they will be accountable officers within the NHS. The networks will integrate primary care, mental health and social care. The networks will engage with and involve local people.  

The 13 networks will focus on local healthcare needs based on existing healthcare data.
Each network will include 30,000 – 50,000 registered patients.

Click on the image above to see an animation explaining changes in the way we see use our GP practices.

Learning Disability Friendly GP practices

West Hampshire CCG is leading the way in creating learning disability friendly GP practices.
This status ensures surgery staff are aware of the particular needs of people with a learning disability and are able to adjust the care and services they provide.
The key qualifying criteria is to make sure people who have a learning disability are offered an annual health check.
They also provide information to support people and their carers to find out about local help such as support groups, leaflets about the annual health checks and general advice. 
Dr Katrina Webster, Clinical Director for mental health and learning disabilities at the CCG, said:  “We know that people with a learning disability often have poorer health and less awareness of illness than the general population. The idea behind the scheme is to ensure people with a learning disability feel comfortable and confident to go to their GP. The Learning Disability Friendly scheme helps practice staff understand their needs and ensure they have a proper health check up every year.”
Surgeries have been assessed on a number of areas including: 

  • Offering annual health checks to people with a learning disability
  • Providing a ‘health action plan’ with follow up appointments
  • Ensuring the practice and all information is accessible
  • Gaining consents under the Mental Capacity Act
  • Giving people a better experience of a trip to their doctor.
There are currently 24 learning disability friendly practices in west Hampshire, including Fordingbridge surgery pictured above.

The scheme is a part of the Southampton, Hampshire, Isle of Wight & Portsmouth (SHIP) Transforming Care Partnership (TCP) and part of a national programme to improve the lives of people with a learning disability and/or autism.

PPG Network

West Hampshire CCG runs a network of the Patient Participation Groups across the area. Each GP practice has a PPG which is a link between the practice and its patients. PPGs support the practices in a variety of ways and are an invaluable source of engagement with patients for the CCG.

The network meets twice a year on a Saturday morning and hears from a range of speakers, including commissioners, GP practice staff, service providers and support groups. The meetings are supported by Healthwatch Hampshire. 

Meetings always include the opportunity to talk with other PPGs, share ideas and best practice and learn how other groups are run. This is the most popular function of the network.

To read more about PPGs and how to get involved see our website here

Red Bags scheme

Last December Red Bags were introduced in 98 care homes across the south west of  Hampshire as part of a national initiative to improve patient experience for care home residents who have to go into hospital. 

The red bag is given to the ambulance crews and travels with the patient to the hospital where it is handed to the clinical team. The bag works in three ways: it is a visual cue that lets hospital staff know the person is a care home resident, it contains all of the person’s important paperwork (such as a This Is Me document), and it holds important personal items such as dentures or glasses, making them less likely to get lost.

Early indications from care home managers and staff in the acute hospitals are that the initiative is stopping patients losing personal items, as well as improving communications between care homes and hospitals.  One lady was in hospital for three weeks and staff reported that ‘everything came back.‘ 
A representative from University Hospital Southampton told us that a  gentleman with dementia came in from a nursing home whose family were worried that we would lose his belongings  as previously  his hat,  which was treasured to him, was mislaid and it took us some time to find which caused him some upset. This time the family reported that the red bag followed their father around along with all his belongings and that this hat was always available every time he wanted it.
In fact, not only is it helping residents journey in to hospital; one care home manager suggested that: "It's a good thing - it's certainly improved the discharge process"
This is echoed by colleagues in Southampton City Clinical Commissioning Group who have also been part of this initiative. South Central Ambulance Service staff are aware and engaged in the initiative.
Maternity Voices Partnerships
West Hampshire CCG is working with colleagues across Hampshire to form Maternity Voices Partnerships to improve maternity services by working with service users.

A Maternity Voices Partnership (MVP) is a NHS working group: a team of women and their families, commissioners and providers (midwives and doctors) working together to review and contribute to the development of local maternity care.

The first meeting was held on Friday 24 May at Princess Anne Hospital in Southampton and was well attended.  The next step is to appoint a Chairman to lead the group. This will be a woman with experience of using maternity services.
Come and see us
West Hampshire CCG will be at the New Forest Show 30 July - 1 August. We will be sharing a stand with Southern Health NHS Foundation Trust.

Come along and say hello!
Influenza and pneumococcal vaccinations

We have undertaken significant work to promote the uptake of flu vaccination, particularly for people aged over 65 and children aged 2-3 years throughout the winter period.
West Hampshire CCG managed to raise flu vaccination uptake (2018 -19) for those 65+ years to 75.6% against a national target of 75%. 

Well done to all involved, especially the GP practices!
Working with Weight Watchers
West Hampshire GP practices have worked with Weight Watchers to invite eligible patients to join a 12 week weight loss programme.

22 practices have invited over 20 thousand patients to join the weight management service.

“The surgery has been really impressed by the WW programme and the patients have felt very comfortable coming to their own practice. We have been particularly pleased with the number of male patients that have taken up the service, a group that are traditionally harder to reach and are very keen for the service to be continued long term.” Local GP
Local Diabetes Service
A local Diabetes service, known as the WISDOM programme, started in December 2017 aimed at helping patients to achieve their three treatment targets, which are Hb1C, blood pressure and cholesterol. As a result of this programme there has been an 86% increase in practices achieving these targets.

Practices have been supported by a multidisciplinary team comprising diabetes specialist nurses, dietitian, psychotherapist and GPs with special interest in diabetes to review individual management plans.

The CCG would like to thank all those who have played a part in this achievement on behalf of our patients.
Primary Care Mental Health Service Model
Most people with a mental health need are managed by general practices. A co-produced model has been developed to strengthen the support available:

Principles: Open Access, early intervention, self definition
  • Mental health service are used at a network practice locally, patients call for an appointment when needed.
  • Patients are never discharged and can access support when needed.
  • The service will help patients to build their own plan and support them to carry it out.
  • A team based within a practice in the Primary Care Network pro-actively support patients, contacting them when needed.
  • Patients will be supported to join, or develop a peer network of people with the same concerns.
But not just primary care...
  • If patients need more intensive support, they will be transferred to the appropriate service.
  • Other aligned services can integrate delivery as part of the team  
  • Reducing demand in secondary care mental health for assessment
  • Reducing referral to crisis services for short term social crisis
  • Helping to deliver prevention and early intervention in social care
  • Helping to maintain independent living, particularly around housing support
  • Creating opportunities to bring other disciplines into closer delivery in primary care
The service will have a phased implementation starting this year.

Hay fever season is upon us!

Hay fever is usually worse between late March and September, especially when it's warm, humid and windy. This is when the pollen count is at its highest.

To read about the symptoms and treatment for hay fever see the NHS website here

Board meeting in public

Our AGM and Board meeting in public will be held on:
Thursday 25 July at Winchester Guildhall from 12.30pm
 All are welcome, papers will be available on our website here from Friday 19 July

There will be a further Board meeting in public incorporating the AGM on:
Thursday 26 September at Lyndhurst Community Centre (time to be confirmed)

Contact us!

Your feedback is important and we would love to hear from you!  If you would like to share a patient story or give us feedback on services, either positive or negative, then please get in touch:

Call us on: 023 8062 7638

Write to us at: NHS West Hampshire CCG, Omega House, 112 Southampton Road, Eastleigh, SO50 5PB

Message us on: social media (use the icons below).

If you like this newsletter then please forward it to a friend/colleagues. They can then sign up to receive it in the future. 
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NHS West Hampshire CCG · Omega House · Eastleigh, Ham SO50 5PB · United Kingdom

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