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The Link | July 2019 | @WestHantsCCG |

News about the health and wellbeing services for you and your family, and the work of NHS West Hampshire Clinical Commissioning Group.

This month’s newsletter includes information on the new Referral Support Service, the opportunity to help us develop cardiology services and a report on our tea party for volunteers.  It is always a great pleasure to meet local people who support the CCG by getting involved in our work.

Please do feel free to contact us for further information on any of the subjects covered in this newsletter and with your suggestions for what you would like to see featured in future editions.
Best wishes, 

Dr Sarah Schofield 

Message from Heather Hauschild

This edition of The Link will be my last as Chief Officer for the CCG. 

I will be sorry to leave my colleagues and the organisation which I have had the privilege to lead as the Accountable Officer since we set up the organisation eight years ago (six of them as a statutory body). There have been many challenges over the last few years not least that we need to carry on making every penny stretch a bit further each year to meet the needs of the residents of west Hampshire.

I am proud of our staff and the many developments we have enabled over the last few years some of which have received national recognition.

The NHS nationally and locally will continue to evolve and face the challenges presented in the future.  The development of an Integrated Care system we hope will see a more joined up approach across health and social care and the voluntary sector to benefit people who have long term and complex needs.

Personally I look forward to seeing even stronger emphasis on clinical leadership through the development of Primary Care Networks and greater efforts to work on prevention and the care of those who suffer from mental ill health, especially children and young people.

I am now looking forward to my next challenge as Chief Operating Officer for the Roman Catholic Diocese of Portsmouth and hope our paths may cross in the future.
GP Referral Support Service             

The Referral Support Service (RSS) is a system designed to ensure patients are seen at the right place and at the right time by the most appropriate healthcare professional.
The service aims to support and offer advice to GPs and other clinicians on the management of their patients in getting the right care when making a referral through the electronic e-Referral system (e-RS).  

The Referral Support Service does this by forming a knowledge pool of the latest guidance and referral pathways across West Hampshire; providing peer review, feedback and educational support as well as highlighting areas for review.  Within the RSS we have access to benchmarking data and live referral information. 

By understanding any variation in the local healthcare network RSS would be able to help to improve referral quality and consistency and support continuing professional development across the system.

Referral support services integrated within the CCG helps to ensure that local services, such as community services and acute providers, have clear commissioned pathways available, accurate criteria and sufficient availability for patients being referred. The service manages the booking process through e-RS and supports patients with any issues arising from the process. 

Volunteer Tea Party

The sun came out for the third annual West Hampshire Clinical Commissioning Groups (CCG)’s volunteer’s tea party earlier this week.  Local people who have given up their time to share their experiences of healthcare services in the area met with Chief Officer Heather Hauschild and her team at the CCG to enjoy a delicious afternoon tea at the Point in Eastleigh.
Heather said: “We are very grateful to our volunteers for the time and help they give us. It is very important to us that we hear the experiences of local people so we can plan services that meet their needs.
This tea party is our way of thanking them for all they do for us.”
The event was supported by local businesses, including Tesco, The Point and the Artisan Cafe, who gave raffle prizes and each volunteer was given a thank you card from Heather on behalf of the organisation.
Dorothy Felton, from Winchester, is a member of her GP practice Patient Participation Group and helped the CCG with their Everyone Counts workshop to ensure all services are fair and meet everyone’s needs. She said: “I had a most delightful Afternoon Tea with you all yesterday. Thank you so much for the invitation.”
Jenny Gray, who is a member of the CCG’s Involvement Steering Group and helped to plan their cancer strategy, also thanked Heather for the enjoyable tea party. “It was interesting to meet and talk to others who are also volunteers.  As well as the tea itself of course, which was well received!   Card of thanks also appreciated.”
If you would like to get involved with the work of the CCG and help us plan healthcare services for the future sign up to our Health Involvement Network here or look at the Listening to You section of our website

Parliamentary Awards

We are delighted that two of our innovative healthcare projects which support people in Hampshire have been chosen as regional winners for the prestigious Parliamentary Awards, and have been shortlisted for the national awards. 

Regional winner for ‘Excellence in Primary Care’ - nominated by Steve Brine MP
NHS West Hampshire’s Quality Team introduced an early warning system in local care homes to help staff decide if a resident is just ‘under the weather’ or at risk of a serious illness, like sepsis.
When care and nursing home staff see that a resident is becoming unwell, they can use the system called ‘Restore2’ to combine these ‘soft signs’ with standard observations, using the National Early Warning Score, and get the right level of urgent or emergency help.

Matthew Richardson, Deputy Director of Quality and Nursing said: “We are absolutely delighted to have been recognised by such a high profile national NHS award. We are grateful for the support and enthusiasm from our local care homes who have really run with Restore2. We know it works – care homes have told us that because of the CCG’s initiative they have been able to identify residents at risk and prevent them from getting really ill.”

STOP PRESS........
We have just heard we have won the national award!  Many congratulations to all involved.

Regional winner for ‘Excellence in Healthcare’ - Nominated by Steve Brine MP and Mims Davies MP

The ICON Preventative Programme, which supports parents and carers to cope with a crying baby, reducing the risk of Abusive Head Trauma, was the regional winner of ‘Excellence in Healthcare’  

An inability to cope with a crying baby is one of the key reasons that caregivers can lose control and shake a baby, which can cause lasting damage or death.

Kim Jones, Designated Nurse Safeguarding Children for NHS West Hampshire CCG said: “We are over the moon to be recognised for such a simple but powerful campaign. Over a relatively short time-span we have managed to make a real difference in safeguarding our next generation. It’s really heartening, and we’ve had a lot of interest in the ICON programme from NHS services elsewhere in the country.”

This programme has been delivered in partnership representatives from the Hampshire Safeguarding Children Board.
Stroke Communication Support Service

We have been working with our partner CCGs to commission  support for stroke patients. Hampshire Communication Support Service works with stroke survivors who are living with communication difficulties. Our service can help patients to develop communication strategies, help rebuild confidence and independence, and help them get back to life after stroke.

This service offers: a communication support needs assessment, support in a group setting, or on a one-to-one basis at home, from our service coordinator and trained volunteers, the opportunity to practise communication, and gain confidence in dealing with everyday situations, information, advice and emotional support and signposting to other organisations that could help.

Please see links below for more information.

Team email address:

Stroke News link:

Stroke Helpline:


On 1 July we launched the new Appointments+ service providing extra evening and weekend GP appointments at local hubs.  Earlier this year we held focus groups around west Hampshire to ask local people how best to advertise the service.  

You should see the Appointments+ posters in your local GP practice. They explain how to get an appointment seven days a week in one of the hubs in Winchester, Lymington, Ringwood, Romsey, Botley and Andover.

For more information please see our website
Cardiology services
West Hampshire Clinical Commissioning Group is reviewing the care that is offered to patients in south west Hampshire who have heart problems.  

We would like to hear the views of patients on the care that has been provided in order to understand what has been helpful, what could be improved and to ask how services may be improved for future patients

Please feel free to pass this on to others who may wish to contribute.

You can access the survey here.

Wheelchair procurement heading into phase 2

Thank you to everyone who has provided feedback about the wheelchair service so far. This information has informed our market warming event and the development of our specification for the new wheelchair service. A copy of the full report can be downloaded here
As promised we will be heading into our next phase of engagement where we want to hear views on our proposed service specification. 
We will do this by attending service users groups when invited, holding a focus group for community staff, and hosting a second stage of focus groups.
The details of the next round of patient focus groups are below:
Wednesday 14 August, 1 – 3pm, at Pavilion on the Park, Eastleigh
Tuesday 6 August, 1 – 3pm, at the Spectrum CIL building in Rose Road, Southampton
If you, or anyone you know has used the wheelchair service and are unable to attend these focus groups but feel you have further comments you would like to make, please email    
If you are part of a local group and you think it would be valuable for us to attend please get in contact by emailing     
New Hampshire-wide Dementia Advisor and Carer Support Service

Hampshire County Council and five Hampshire Clinical Commissioning Groups including West Hampshire CCG have commissioned a new Hampshire-wide Dementia Adviser and Carer Support Service provided by Andover Mind to be launched on 1 September 2019. This new service will support all carers and people living with dementia by providing information, advice and one-to-one support, and will facilitate support groups across the county. It will replace the existing services  provided by The Alzheimer’s Society in the New Forest,  Andover Mind in Winchester, Eastleigh and Test Valley and The Princess Royal Trust for Carers in Hampshire county-wide.  

Having one provider supporting carers and people living with dementia will mean less duplication and more efficiency. This is in response to the increasing number of carers and people living with dementia or mild cognitive impairment (MCI) in Hampshire and the increasing level of needs presented by them.   

We would like to thank The Alzheimer’s Society, Andover Mind and The Princess Royal Trust for Carers in Hampshire for their outstanding contribution to these services and their ongoing support for carers and those living with dementia in Hampshire.  

What happens next  

The existing dementia and carer services will continue until 1 September, when the new service will begin. In the next few weeks, the existing providers will be contacting service users to ask for consent to transfer their details across to the new service.   Once individuals have provided consent, they will be contacted by Andover Mind to discuss their continuing service provision

Queries about the new service can be directed to Andover Mind:   

·                     Email address:  

·                     Telephone number: 01264 332297  

Come and see us
West Hampshire CCG will be at the New Forest Show 30 July - 1 August. We will be sharing a stand with Southern Health NHS Foundation Trust.

Come along and say hello!
GP practice offers Bereavement Service
The Red and Green GP practice in Hythe is offering a bereavement support service to patients in the area.

This is a signposting service initiated by the Patient Participation Group at the practice and in particular one patient, Dot Croall. 

Dot started off by recruiting and training volunteers to act as sign posters. They were trained in communication and listening skills, transactional analysis, bereavement, loss, grief and teamwork. There are now over 25 volunteers and a they ran a pilot with bereaved patients throughout June.
The sessions take place at the Lighthouse Community Church. Practice staff can refer a patient and individuals can self-refer to the service.

Due to high demand the pilot has been extended and will run throughout July. Initial feedback has been excellent and the practice are carrying out a full evaluation of the service.
Help shape the future of your hospitals
Nominations now open for the University Hospital Southampton governor elections.
The Council of Governors plays an important role in representing the views and opinions of the local community and helping shape the future of our Trust. Governors also hold the Trust Board to account and can get involved in various areas of the organisation including strategy and finance, patient experience and membership engagement.
Anyone aged 16 or over who lives in one of the areas up for election this year can nominate themselves, as long as they have registered as a Trust member. It is free to sign up and can be done quickly online. You can also read more on our elections page.
We have vacancies in all four of our public constituencies:
  • Southampton City – four vacancies
  • New Forest, Eastleigh and Test Valley – two vacancies
  • Rest of England and Wales – one vacancy
  • Isle of Wight – one vacancy
You have until 5pm on Wednesday, 17 July to submit a nomination. Once the candidates have been finalised, voting will open on Monday, 5 August and run until Monday, 16 September, when it will close at 5pm. The names of the elected governors will be declared on Tuesday, 17 September. 
If you have any questions or want to find out more, please contact Emma Abdulaal, membership manager, on 023 8120 5270 or at

Board meeting in public

Our AGM and Board meeting in public will be held in two parts on:
Thursday 25 July at Winchester Guildhall from 12.30pm
 All are welcome. Please RSVP to  

Papers will be available on our website
here from Friday 19 July

There will be a further Board meeting in public incorporating the AGM on:
Thursday 26 September at Lyndhurst Community Centre (time to be confirmed)

Contact us!

Your feedback is important and we would love to hear from you!  If you would like to share a patient story or give us feedback on services, either positive or negative, then please get in touch:

Call us on: 023 8062 7638

Write to us at: NHS West Hampshire CCG, Omega House, 112 Southampton Road, Eastleigh, SO50 5PB

Message us on: social media (use the icons below).

If you like this newsletter then please forward it to a friend/colleagues. They can then sign up to receive it in the future. 
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NHS West Hampshire CCG · Omega House · Eastleigh, Ham SO50 5PB · United Kingdom

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