(Emotional Intelligence - the basics.)
How to re-build working relationships
The ability to develop good working relationships is fundamental to our success at work, but it's not always easy! Sometimes, despite our best intentions, things can go wrong.
The Summer issue of APM’s (Association for Project Management) Project magazine has a couple of excellent articles on how to re-build working relationships.
Tips from these articles, and from our own experiences include:
- Assume positive intent: that the other person means well - that they are a friend rather than a foe
- Try to see things from their perspective: they probably have a good reason for behaving the way they are
- Connect with them as whole person: build the relationship to make it easier to discuss things
- Pick your battles: the situations that really need to be tackled vs. those that you can perhaps let pass
- Articulate your perception of a situation and look for a way to solve it collaboratively
(See the full blog "Re-building working relationships - with emotional intelligence".)
N.B. We have a module in our Introduction to Management course on how to deal with difficult situations and people, and develop the topic more fully in the following courses:
We also explore emotional intelligence in our Transition to Leadership course which is running next on the 12th December
Do get in touch if you would like more details of any of these courses, or would like to explore them as open or in-house courses, or through one-to-one coaching.