The manager as coach
The ability to coach is an invaluable, if sometimes daunting, management skill. It is something that we introduce in our Introduction to Management course, and in our training on Performance Reviews and Appraisals.
We also offer one-to-one coaching as a stand-alone service to our clients.
“The manager as coach” is a new series of blogs, the first of which appeared recently as a LinkedIn post …”when a direct report is grieving”.
Richard Boyatzis, Melvin Smith and Ellen Van Oosten' s article in the latest issue of Harvard Business Review (Sept-Oct 2019) explores how we can use coaching to help individuals reach their potential.
As the authors of this article point out, we often get caught up in the minute details of problems or situations that people are dealing with. It may be however that these issues are symptomatic of some bigger personal change that the individual wants to address. We can spot these opportunities, and help people reach their potential in the following ways:
Spot the opportunity: people choose to change either because they are moving away from something painful or uncomfortable, or because they are energised by a new opportunity. You can spot if they are ready to change by paying attention to what they are saying, or not saying, and by their body language. So it's about staying attentive to the people who work for you, and making sure you are having regular conversations with them.
Help to put the ground work in place. People will only change if they choose to do so, not because you tell them to! The GROW coaching model is one of many available to you to help your employees think through what they want to achieve, and how they might go about getting there.
Provide support for follow-through. You are an important resource to help your employee sustain their efforts to achieve change.
See the full blog The manager as coach: helping employees reach their potential.