Issue 4 | February 2017


GONG XI FA CAI and welcome to the February Edition of McLarenology!

As we say goodbye to the Year of the Monkey and welcome the Year of the Rooster we look forward optimistically to the new Lunar Year.
The summer season has had McLaren delivering exciting projects all over Asia with the opulent Baroque-inspired palace The 13 Macau ( undoubtedly a highlight. The 13 is being billed as the most luxurious hotel in the world – and it is one of the most expensive ever with a price tag that works out to more than £5million (US$7million) per guest room. The 13 is set to become a must see during visits to Macau.
McLaren has recently been appointed an Authorised Apple Reseller to assist our customers in hospitality, aged care and health care for all device requirements for guests and staff. Please let us know if we can assist you.
McLaren is expanding into the Himalayas and sub-continent during the 1st quarter of 2017 with projects booked in Pakistan, Nepal and Tibet. We are looking forward to growing in this dynamic region during the course of the year.
I hope you enjoy this edition of McLarenology.

Matthew White

Crown Towers Perth Opens

Four years in the making, Crown Towers Perth has set a new standard in the high-end tourism market – targeting the high-growth potential domestic and international luxury traveller.

To enhance the guest experience Crown Australian Resorts selected McLaren and Intelity’s ICE platform which sees a tablet placed in each room for room controls (lights, air conditioning and drapes) and full guest services including in-room dining with integration to Opera PMS and Micros POS.  The ICE platform combines guest-facing and hotel staff software components to assist in improving the guest experience, increasing guest satisfaction, creating new revenue channels, and streamlining operations. 

Using ICE Bedside on the complimentary hotel tablets, guests will be able to immediately communicate requests and look up information to improve their stay.  They can order in-room dining and request items from housekeeping in real time, in addition to immediate access to menus, resort amenities and activities



McLaren Now an Apple Authorised Reseller

For all your Apple device needs

McLaren is extremely proud to announce its official appointment as an Apple Authorised Reseller, effective immediately.  The addition of Apple to our suite of products means McLaren is a truly genuine ONE-STOP technology store for hoteliers, and in fact anyone keeping up with today’s mobile technology.

Contact us at for full terms and conditions and a quote individually tailored to your needs.


Hotel WiFi ~ Free or Pay?

The eternally contentious issue of hotel WiFI. McLaren Director of Technology, Marc Jonkers gives his thoughts on how hoteliers can get a return on their investment.


What is the WiFi code? That is the question every traveller asks upon check in. Smart hoteliers, like Next Hotel in Brisbane, are removing barriers and making WiFi free for everyone; guests and visitors alike. Others are still locked into legacy contracts that force them to charge for upgraded speed and download amounts.



Introducing fluide

fluide is a market-leading High Speed Internet Access (HSIA) solution developed by McLaren that is already being used by a number of hospitals, hotels, councils, convention centres, conference venues, airports and railway stations.

With fluide, not only will you deliver a better online experience for your users, management will receive amazing analytics and reporting across visitor online patterns and behaviours within your network.  Working in partnership with you, we can develop a flexible customised portal that will further enhance and manage your user’s experience. The McLaren solution includes a Nomadix gateway and McLaren’s fluide web portal controlling bandwidth management, data usage, access times and all aspects of the user’s internet experience. 

The fluide platform includes:

  • a web-based Management and Reporting Platform to provide comprehensive graphical and numerical data analysis across multiple locations
  • exciting Social Media logins across Facebook, Instagram, Google + and many more
  • authentication via Social Media to promote your brand
  • guest/user data made available through fluide analytics and sent through via scheduled reports
  • Conference Management Module for Internet to allocate specific Internet access plans to Conference attendees, presenters and exhibitors whilst carving out dedicated bandwidth for specific customers. This can all be managed via the fluide Conference Calendar and invoiced to relevant client accounts

Special Offer – 15% off fluide in February and March when you mention McLarenology

Feel free to contact us at for a solution to meet your needs.


Nomadix NSE Version 8.8 for the Access Gateway Now Available

This new Service Engine Enables Hoteliers to Better Support Bandwidth-Hungry, Internet-Based Applications and Provide a Superior Guest Experience

Nomadix Inc. has announced NSE (Nomadix Service Engine) version 8.8 for its AG 2400, AG 5600, AG 5800 and AG 5900 access gateways, which service internet connections for guests in hotels or anywhere there is a visitor-based network. Version 8.8 brings increased throughput performance and support for the new AG 5900 with a two-port Enhanced Small Form-Factor Pluggable (SFP+) 10G fiber module plug-in option.

For more information about the software update or a quote for Nomadix gateways please send an email to 



Hospitality Technology Trends for 2017

By Intelity CEO and President, David Adelson

David Adelson, Intelity CEO and President reflects on 2016, comments on hotel technology in 2017 and what trends the industry can expect to see on the rise such as mobile hotel apps, social media, and digital loyalty program engagement.


How to Win Millennial Travel Loyalty

Mobile innovation is critical for the millennial generation


In 2017 millennials will become the most important consumer group for hoteliers. Not only are they the biggest generation yetmillennials will replace baby boomers and become the primary spender in the hospitality industry.

The way they spend though, means a shift in guest preferences, which are moving towards digital convenience, mobile engagement, and customized experiences.


AccorHotels and Banyan Tree Announce Strategic Partnership

Accor and Banyan Tree join forces to strengthen Banyan Tree brand globally

Heads of Agreement will see AccorHotels manage Banyan Tree properties and collaborate to develop the hotels around the world.

The agreement means Banyan Tree will also have access to AccorHotels’ global reservations and sales network, as well as its loyalty program Le Club AccorHotels.


Recently Completed Projects

Our clients take us right across the Asia Pacific region

Here are our most recent projects from the last quarter:

  • Parkroyal, Kuala Lumpur
  • Crown Towers, Perth
  • Parkroyal Beach Road, Singapore
  • Mandarin Oriental, Jakarta
  • The 13, Macau
  • Pan Pacific Apartments, Singapore
  • Rimba Jimbaran, Bali
  • Four Seasons, Tianjin

We welcome feedback on ways to make McLarenology a helpful resource for you. Feel free to send us a note with your input at any time to

Thanks for reading and we look forward to hearing from you!

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McLaren Technologies Asia Pacific Pte. Ltd, 111 North Bridge Rd, #23-05 Peninsula Plaza, 179098 Singapore

McLaren International Pty Ltd, Suite 4 Level 9, 220 George Street, Sydney NSW 2000, Australia