Mackay and surrounds
Local Research Release

Your NDIS Workforce Research Report for Mackay is out now! 

What you will find in the report that will help you with your WORKFORCE and BUSINESS planning:
  • Current data and projections
  • Localised NDIS market and labour statistics
  • Potential local solutions to address gaps
  • Future training, skills and employment opportunities
  • Case study interviews with employers, providers and people with lived experience.
HERE is your quick snapshot for the Mackay region
The NDIS Workforce Research Report for Mackay reveals there are 1,951 active, registered NDIS participants in the region.
  • That’s 32% of the predicted growth (a 551 increase of participants).
  •  The largest category of participants is those with (see below graph)
                 o   autism 
                 o   intellectual disability 
                 o   sensory or speech disability
  • The Mackay report shows that Capacity Building is the largest category of NDIS support (assessment, therapy and/or training by an occupational therapist, speech therapist, physiotherapist or registered nurse, early childhood intervention, or support worker).
  • Core supports has the largest expenditure (assistance with daily living, personal activities, household tasks, shared living arrangements / supported independent living, transport; and social and community participation).

Workforce statistics you need to know
  • More than 550 - 988 new jobs have been created in the region because of the NDIS
  • The largest number of workers in the Industry is female, aged 50-59 years for social assistance services, however the largest number of workers employed in allied health services is between 20-29 years (see below graph).

Future skills and workforce projections in the region are…
Demand for NDIS workers and skills is still growing with 3,100 predicted participants for the region meaning increased levels of support for people under the NDIS.
  • To meet regional growth a required workforce of 1100 FTE is required
  • Most in demand roles are allied health professionals, back office and direct support workers.
  • Regional job advertisements in the sector, show top skills and attributes sought after are:
                o   Communication (e.g., the ability to communicate effectively with people with disability)
                o   First Aid 
                o   Customer Service
              o   Physiotherapy 

                o   Psychology 
                o   Disability Care and,
                o   An ability to work independently 

Local solutions and recommendations include…
  • Meet increased demand though targeting a more diverse workforce to the needs of NDIS participants and addressing the shortage of allied health professionals.
  • Improve localised training through online training, promotion of traineeships, leveraging training subsidies and regional and remote supplements.  

Want to read more?

About the NDIS Workforce Research Project:
The NDIS Workforce Research Project is in partnership with WorkAbility Queensland and Jobs Queensland and has been led by Central Queensland University (CQU) CSIRO’s Data61, and Global Community Resourcing.  Research has been conducted over 2019 and reviews the disability workforce across six regions following the rollout of the National Disability Insurance Scheme (NDIS) including:
Townsville,ToowoombaIpswichBrisbane NorthBrisbane South (click to download each report).

A comprehensive NDIS Workforce Research State-wide report will be released in coming months to conclude the findings for the full research project. 
The Mackay workforce Research Report has so much more to discover. Click here to download the full Report  Or for more information about WorkAbility Queensland visit the WorkAbility website.
Have a great day!
The WorkAbility Team

Key Funding and Support Mapping Tool Available Now 


WorkAbility Queensland has released a crucial mapping resource for employer and workers to navigate the training programs and employment incentives for NDIS related occupations.

The online document, Funding and Support for Skill Development in NDIS-related Occupations in Queensland is available for download here

The resource was produced in partnership with Jobs Queensland as part of the NDIS Workforce Research Project and aims to provide a user-friendly manual to better understand the range of funding and supports available for workforce development.

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