Dear <<First Name>>!

We hope you and your families, friends, colleagues, and neighbors are well. We want to acknowledge that we're in strange, unprecedented times as our community navigates the Coronavirus pandemic.

In response to the COVID-19 outbreak, the SKC Trips rewards program is on pause until it is safe to reengage. All in-person outreach events are cancelled until further notice.

How is Coronavirus affecting your transportation needs?

The SKC Trips team can be reached via email at We want to hear from you and to answer your questions!
Everyone, even people who are young and healthy, must stay home to slow the spread of COVID-19. You should:
  • Stay at home and avoid all non-essential contact with others.
  • Limit trips for groceries, gas and other essentials.
  • If you must go out, stay at least 6 feet away from others at all times.
Public Health - Seattle & King County updates 
To learn about the novel coronavirus (COVID-19), get latest updates regarding the regional response, and access specific recommendations and guidelines, visit

King County resident call center
If you are a King County resident and have symptoms of COVID-19 or questions, call 206-477-3977. This helpline is open daily from 8am–7pm and operators are able to connect with a third-party interpreter.

Washington State resident call center 
If you have questions about how the virus is spread and what to do if you have symptoms, call 800-525-0127 and press #. This helpline is open daily from 6am–10pm.

South King County mayors: Please stay home, follow best practices

Mayors from South King County cities have issued a joint statement that urges residents to follow proper social distancing measures during the COVID-19 outbreak. (read more)

Free transit and service reductions

We've entered a time in which we need to prioritize our wellbeing. Metro and Sound Transit vehicles are disinfected daily. Help keep yourself and others healthy, don’t travel if you are sick. If you must use transit, practice social distancing by staying 6 feet away from others to the degree possible and board buses at the rear entrance.
Transit is free on services including Metro buses, water taxi, and ACCESS Paratransit, Link Light Rail, Sounder Train, and Sound Transit buses until further notice.

King County Metro and Sound Transit services are reduced temporarily. Much of the service cuts are reductions in frequency during morning and evening peak commute hours. Send a text to 62550 with your Metro bus stop number to see when your bus is coming.

Exercise and Parks

Many active recreation facilities in parks are closed, including sports courts, play areas, picnic shelters, and other areas where essential social distancing guidelines are difficult to achieve. Some walking paths and open spaces are still OPEN.

Exercise is important to relieve stress and feel better. But we must respect public health recommendations: exercise at home, or exercise outside using social distancing. See these health benefits of walking and home exercises.


The City of Tukwila's webpage provides resources for workers and businesses.
The City of Seattle's webpage lists programs and services that may be helpful for residents significantly impacted by the COVID-19 pandemic.

  • During COVID-19 related school closures, students can access free meals.
  • Sound Generations offers Meals on Wheels food delivery to older adults who have difficulty shopping or cooking. Call 206-448-5767.
  • Find a local food bank.
  • Safeway Emergency Food Vouchers are available for Seattle families.
Washington Health Plan Finder is opening enrollment to qualified individuals until April 8, 2020. Apple Health (Medicaid) enrollment is year-round. 

Utility bills 
Puget Sound Energy, Seattle Public Utilities, and Seattle City Light will keep utility services on during the COVID-19 outbreak. Customers who have been financially impacted by COVID-19 may receive a waiver of late fees and/or deferred payment plans. Contact your utility for more information. 

See the Boys and Girls club website for child care for essential employees who have no other options.

Other needs
Call 211 or visit Crisis Connections if you need help accessing food, social services, or other emergency assistance. 

It is still important to complete the Census

Census 2020

Census information is important for the essential services that affect YOU! Your personal information and answers are safe and are protected by law no matter your immigration status.

The U.S. Census Bureau has resources in 59 languages online and the ability to provide phone support in 12 languages.

The public is strongly encouraged to complete the census online, but can also do so by phone, or in the mail. (read more)

Misinformation about coronavirus can create fear and hostility that hurts people and makes it harder to keep everyone healthy. We’re stronger as a community when we stand together against discrimination. Take advantage of these resources to prevent, interrupt, and respond to stigma.
This situation is constantly evolving, and there may be more public health and transit recommendations announced by government agencies.

Stay home, stay safe, stay healthy!

Transportation Resources & Rewards
Copyright © 2020 South King County Trips, All rights reserved.

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