Consumer Rights Directive is too burdensome for SMEs
At the expert hearing organised by the European Economic and Social Committee on “Evaluating the Consumer Rights Directive (CRD)”, Enterprise Director Luc Hendrickx put forward the fact that, while retailers and craftsmen do their utmost to correctly inform their clients, the formal information obligations have become absurd and not applicable. This should be taken into account when discussing the consumer acquis and the proposals on contract rules for online purchases of digital content and tangible goods. Moreover, the directive is a particularly negative example that REFIT’s ambition to establish simple, clear and applicable rules is not met. On the contrary, the CRD created massive legal uncertainty, enormous bureaucracy and unnecessary excessive burdens for retailers and craftsmen. Mr Hendrickx also highlighted the urgent need to coordinate all the different information requirements.
Contact: Luc Hendrickx