Welcome to Gwalia's Winter 2017 e-magazine

This e-mag edition contains some helpful information and interesting articles, including some of our good news, information on Universal Credit & how you can save money on your water bill plus details of services to prevent hunger and loneliness this Christmas.

The magazine is being sent to all tenants we have an email address for and a printed copy is available on request.

Magazine Contents
Good news - Tenants doing it for themselves; Fire Pit evenings in Blaenymaes; Tenants & staff raise cash for Children in Need; The gift of giving
Good to know - Don't go hungry this Christmas; Don't be alone this Christmas; Our journey for better customer service
You & Your Tenancy - Getting to know you!; Services when you need them
You & Your Money - Universal Credit... How will it affect you?; Are you letting your water bill run down the drain?
Our New Developments - War Memorial Hospital given new lease of life
Get involved - You can influence Gwalia decisions; Tenants talking to tenants; Gwalia Residents Disability Group; Project Plain English
Have your say - Your chance to influence the housing sector in Wales, Share your good news and photos & Tell us what you think of the e-mag

Good News

Tenants doing it for themselves!

Old Oak Housing Co-operative are coming up to the end of their first year in their new homes.  They have produced a video showing members of the co-operative talking about how their lives have changed, what living in a co-operative means to them... you can view it here.
And the logo?   Their own logo, designed by one of the members!

Fire Pit evenings in Blaenymaes

You may have seen the teams hanging out on street corners in Blaenymaes lately…and wondered what on earth was going on: Marshmallows, hot chocolate, tea, coffee and a chat.
The team in 104 Community House have decided to come out of the building and chat with residents in the area to find out more about community life and how we can improve our services in the area.
If you are passing or want to come and have a chat (roast a marshmallow or two) follow us on Facebook to find out where we are, and how your feedback will be influencing services at the 104.
Tenants & staff raise cash for Children in Need
We are really proud of our tenants and staff who raised a magnificent £3,414.90 in November for Children In Need.
Tenants in Llys Dewi Sant, one of our sheltered housing schemes in Swansea, raised £662 by selling hand knitted & crochet crafts and homemade marmalade, bric a brac, refreshments and a raffle. 
35 staff from Pobl's Swansea & Newport offices went on an epic run to transport a Pudsey bear 55 miles across south wales.  Starting at 8am in Pobl’s Newport Office and finishing at 5.40pm at the Kingsway office in Swansea.  The journey was split into 14 stages, varying from 1 mile to 6 miles, and followed a course through villages and towns in the south Wales region and past supported housing schemes dotted across the route.  As the day went on our runners donned more Pudsey items, a group even ran in Pudsey onesies.  A total of £1407.95 was raised!
In addition one of our Executive Directors fasted for an incredible 18 days, eating only 400 calories per day, and raised £1,187 whilst one of our finance staff in Swansea dressed as Batman for the day and raised a ‘Holy £207.95’.
Well done to everyone for all their efforts!

The gift of giving

We are really proud of our staff who keep the spirit of Christmas going all year round with their amazing generosity & goodwill.
Boxes of food were donated to Trussell Trust Foodbanks in Swansea & Newport via POBL food drive, eight shoebox gifts, which included essentials such as socks, gloves and toothpaste plus chocolate goodies and a card, were donated to Swansea YMCA for homeless people and an incredible 18 gifts were donated to Swansea's Mr X appeal giving children across the city what may be one of their only gifts this Christmas.

Good to know

Don't go hungry this Christmas

Over a million people now rely on foodbanks to feed themselves and their families. Foodbanks are used by people on benefits and are working.
Foodbanks survive through donations by the public and are there to help anyone who needs it.  If you or someone you know would benefit from a food parcel then you can find your local foodbank here.

Don't be alone this Christmas

Christmas is coming, which is exciting for lots people, however for many the reality is a day alone. There are a number of places that we know of providing FREE Christmas meals.  Click on the links below for more details and to book your seat (or volunteer to help)!
Forge Fach, Clydach from 12noon - 5pm; St Stephens Church, Port Tennant @ 12noon; Christwell Church, Manselton from 12.30pm - contact 01792 415222 for more info and Swansea Salvation Army from 11am.  Matts Café in High Street, Swansea, provide regular meals on a pay as you feel basis are also providing lunch for the vulnerable, lonely & homeless.

The Pensioners Hall, Ammanford from 1pm - 3.30pm - contact 01269 596426 to book your place; Llanelli Salvation Army @ 12noon and Bird in Hand, Fforest @ 3.30pm
Neath Port Talbot
Port Talbot Foodbank @ Carmel Chapel, Aberafan @ 1pm

Our journey for better customer service

Good customer service is an important part of who we are and what we do so it is vital that the services we provide to our customers reflect the Pobl values; Positive, Connected and Considerate.
With this in mind Pobl are working to achieve The Institute of Customer Service ServiceMark that demonstrates an organisation's commitment to excellent customer service and ongoing improvement.
We carried out a survey in November to gather staff and customer feedback and we received over 700 responses from our tenants which was a fantastic result. We are currently awaiting the survey results.

You & Your Tenancy

Getting to know you!

We want to ensure that the services we provide are tailored to meet the individual needs of our tenants.  To do this we'd like to know more about you so please take a few moments to provide us with your details here

Services when you need them

Our dedicated customer website MyGwalia allows you to access our services any time of day and night.  Providing a wealth of tenancy information, up to date rent statements and repairs log plus the ability to pay rent and report repairs.  Click here to register/login.

You & Your Money

Universal Credit...
How will it affect you?

Universal Credit is already here and will affect thousands of Tai Gwalia tenants over the next few years.  If you live in Swansea or Neath Port Talbot you can find out more about the 'Full Service' here or for all other areas find out about the 'Live Service' here.

Are you letting your water bill run down the drain?  Is your income under £15,000?

If so... you may be eligible to receive support from Welsh Waters HelpU tariff to reduce the amount you pay for your water.
The tariff takes into account income received from benefits and employment.  Click here to see if you are eligible and apply for the discount.

Our New Developments

War Memorial Hospital given new lease of life

In early October 2017 the conversion of a former cottage hospital in Clydach in the Swansea Valley was successfully completed. Founded in 1924, Clydach War Memorial Hospital was built and paid for by the community through public subscriptions to support veterans returning from WWI. The historic part of the hospital, which includes the War Memorial itself, has now been converted into apartments specifically for ex-servicemen and women. The apartments form part of our larger development, Clos Coffa translated as Remembrance Close, where another 8 family homes and 2 bungalows have been built to provide much-needed affordable accommodation locally.

Get involved!

You can influence Gwalia decisions

We have a number of ways that customers can influence our services and big decisions - Gwalia Voices is one of them, which we use to consult with via email so there is no need to come to a meeting. Sign up to Gwalia Voices here

Tenants talking to tenants

Gwalia’s Customer Service Committee is a group of tenant volunteers working to review Gwalia services through meetings with Gwalia officers and via Service Watch reviews & talking to tenants to get their feedback.
Although we are not recruiting currently, if you would like to log your interest in joining the Committee in the future or for more information please contact

Gwalia Residents Disability Group

Our residents disability group is continuing to develop and have been networking with other disability groups from other Housing Associations.

You can contact the group if you have any issues you think they may be able to help with - their independent
website, Facebook page or mobile 07376788766

Project Plain English

Do you find Gwalia’s letters too wordy and in need of a re vamp? We are looking for people who are interested in looking at re wording some of our standard letters. This can be done via e-mail so you don’t have to be able to get into Gwalia’s office to participate.  Please e-mail to register your interest.

Have your say

Your chance to influence the housing sector in Wales

Tenant Pulse is an opportunity to give your views, via short surveys, on important housing issues to the Welsh Government and other key community decision makers in Wales. Each time you give your view you could win High Street vouchers.  Click here for more information

Share your good news and photos

We’d love to include relevant articles and photos from tenants in future editions so if you have something you’d like to share then please click here to send them to us.

What did you think?

We’d like your feedback on our first e-mag and input into what you’d like to see in future editions. 
Please take a couple of minutes to e-mail us your feedback.

Gwalia is part of Pobl Group Ltd which is registered as a Charitable Co-operative and Community Benefit Society No. 29682R and is registered with the Welsh Government No. J139. 

Gwalia is a registered social landlord with charitable rules registered with the Financial Conduct Authority - Mutual Societies Registration (20180R) - and the Welsh Government (L006). 

Gofal a Chymorth Gwalia Cyf is registered as a Domiciliary Care Agency with the CSSIW (IP27488R). 


Copyright © 2017 Tai Gwalia, All rights reserved.

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