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Your personal invitation to this exclusive free event with lunch


"For most organisations it’s easier to make a simple thing more complex than it is to make a complex thing more simple.
But our customers’ needs are not so complicated.
Making things simple for them is now a competitive advantage."

(Paul Taylor, Bromford Group)
Find out why and how it doesn't have to be this way at this free fringe event @NHF16
Paul Hackett CEO Amicus Horizon and Elaine Bailey CEO Hyde discussing Smart Simplicity with a member of the team at CIH Manchester fringe event in June 2016. 

Thursday 22, September from 12:00 - 14:00 (BST)
Crompton Room, IET Birmingham: Austin Court
(A six minute walk from ICC venue for the NHF)
80 Cambridge Street,
Birmingham, B1 2NP
Attend Event

Keynote Speakers

Philippa Jones, Chief Executive, Bromford Group 
Peter Hall, Leadership Consultant & Positive Disrupter
Barry Marlow, Get Real 

Anna O'Halloran, Behavioural Insight Consultant


Programme Outline

Philippa Jones

  • Customers and communities as baskets of talent, not basket cases 
  • Housing managers as coaches not enforcers
  • Having the financial backbone to disrupt
  • VfM case for investing in more face-to-face not less
  • Culture and skills to deliver the benefits

Peter Hall 
The 6 Steps to Smart Simplicity 
  • Understanding what staff actually do & the value they deliver 
  • Identifying & Eliminating Silos
  • Extending the Shadow of the Future 
  • Increasing Reciprocity, Reward & Innovation
  • Predicting & Nudging the Behaviour of Staff and Customers 
  • Remodelling & Digitally Remastering the Business
Barry Marlow & Anna O'Halloran
Behaviour Change
  • Get Real: Disruptive thinking
  • Evidence-based behavioural influence 
  • Next steps: Smart Simplicity 

The Continuing Conversations

Questions and details on how to apply Smart Simplicity in your housing business hosted by John Doyle, MD Housing Contact 

Your personal invitation to this exclusive event during NHF 2016 with free lunch

Join us to shape the future
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